Photo by Sebastian Svenson on Unsplash

Resume

Phillip Burke
UX/UI Designer

(361) 549-7193
phillip_tb@outlook.com
Linkedin Profile

Statement

I am a UX/UI Designer with 10 years of experience. Can confidently talk to a developer, write a story but also a spec sheet, lead a business meeting or trivia night and have worn so many hats, it would make a hat rack jealous.

Skills


UX, Interaction, User Research, User Testing, Product Management, Product Design, Prototyping, Wire-framing, Web Analytics, HTML, CSS, Adobe CC, Web Design, Mobile Design, E-Commerce, Strategy, Problem Solving, Ideation, Communication, Agile, Figma, Axure RP.

Education

Institution: Brigham Young University – Idaho
Degree: Bachelors of Art (BA)
Emphasis: Graphic Design
Graduatation Date: July, 2015

Experience

Blue Cross Blue Shield of Michigan
UX Designer
MAY 2022 – CURRENT


Created and managed design systems for Axure RP and Figma, saving designers several hours per week by streamlining workflows and ensuring content consistency during the global retail transition from version 6.1 to 6.5.

  • Led the process of defining propose and strategy on several projects, advocated for collaboration, clear communication and documentation.
  • Conducted user tests, collected surveys, and utilized analytics, which allowed me to propose actionable items that demonstrated clear value, while addressing the needs of the user.
  • Mapped the user journeys through technical and sensitive tasks, such as someone experiencing a mental crisis.

Ford Motor Co
UX Interaction Designer
MARCH 2019 – APRIL 2022


Lead the user experience for a number of products and programs. Defended and educated on the user perspective to upper management and executives. Partnered with Google to translate current design systems to Android Automotive.

  • Drafted visual narratives that showed the “happy path” as well as solutions for addressing known pain points.
  • Collaborated with stakeholders to enhance and manage technical specs.
  • Created high-fidelity interactive prototypes, demonstrating user journey while inside a moving vehicle.

Bella Lash Extensions
UX/UI Designer
APRIL 2017 – APRIL 2018


Worked closely with the CEO and President to define goals and how they would be achieved with the redesign of their company website. Reduced longest loading times from 20 seconds, down to 2. Reduced bounce rates and cart abandonment by making the checkout process faster and more clear.

  • Reviewed and wrote HTML & CSS code, which reduced workload and created a smooth hand-off process from design to development.
  • Proposed, implemented and oversaw the use of heat maps technology & google analytics to better guide user experience.
  • Conducted in-person client interviews, complied findings into briefs, presented those briefs to CEO and then turned those findings into actionable items to be implemented.

Zion’s Bancorp
UX Designer
AUGUST 2016 – JANUARY 2017


Lead requirement meetings with different stakeholders, creating wire-frames that showcased a user journey completing certain tasks.

  • Lead requirement meetings.
  • Conceptualized and built interactive prototypes using Axure RP, incorporating user feedback; prototypes were then presented to stakeholders.
  • Documented user flow through complicated financial systems.

Banyan
Jr UX/Web Designer
AUGUST 2015 – July 2016


Started in the marketing department as a Graphic Designer Jr, working directly with clients to better understand their needs and perspectives. Was promoted to the web development team, to assist in new business offerings for clients. After solidifying that new offering, I was promoted to the App development team to again strengthen new business offerings and ventures.

  • Produced modular design system for web and forms, ran education sessions for the customer success team, which reduced delivery times from 4 months to 2 weeks.
  • Ran sessions with customer on-boarding about missed client expectations. This reduced back and forth time between client and company.
  • Planned user research by leading user testing and client interviews, to better understand pain points, opportunities to streamline process and to better deliver on client expectations.